Once the configuration phase was complete, we moved on to the training element. Since we had a Jira instance that was fully configured to the customer’s requirements, we were able to use that instance to demonstrate the key principles of Jira and how to make the most of it. Using the customer’s instance with real-life examples provides a more meaningful experience to the delegates that means their understanding of how the tool can work in their environment is fully understood and assimilated.
Six months later, the client is happy that the changes we made alongside the training have resulted in a system that works for them. Within one month of contacting us, their instance was configured to match the organization’s preferred way of working, and everyone using the tool knew how to do so effectively.